Refund policy

Product Returns Policy

Merchandise: 

  • You can request a return by contacting us at procurement@kohanga.ac.nz or by using the return request process in your Shopify order confirmation email or account. Refunds for orders placed through Shopify will be processed back to the original payment method via Shopify’s system.
  • If there is an issue which we accept we are responsible for, or you have changed your mind we will deal with the situation under this policy.
  • You must notify procurement@kohanga.ac.nz within 7 days of your receipt of the product
  • Products must be in a new state, ie unused, unwashed
  • You are to return the products at your cost. If we accept that we are responsible for defective or broken products or for the issue that you raised (but not if you have changed your mind), the Trust will reimburse reasonable shipping costs
  • Products must be received back at the Trust within 21 days of delivery
  • You can request a replacement product subject to availability, an alternate product, or a refund
  • Refunds will be processed within 21 days of goods being received back at the Trust

Taonga:

  • We have our greenstone taonga product available in three varieties, however we will send the taonga we have in stock so an order may be a mix of the varieties. Our taonga is a trademarked product and any purchase and use are subject to the Terms relating to our trademarks
  • If you receive a taonga in a variety that's unsuitable, please contact procurement@kohanga.ac.nz to arrange a replacement within 7 days of the receipt of goods
  • Items must be in a new state, ie unused and in the original undamaged display box
  • You are to return the taonga at your cost. If we accept that we are responsible for defective or broken taonga, or for the issue you have raised (but not if you have changed your mind) the Trust will reimburse reasonable shipping costs
  • Taonga must be received back at the Trust within 21 days of delivery
  • You can request a replacement taonga subject to availability, and alternate item or a refund
  • Refunds will be processed within 21 days of goods being received back at the Trust